Make sure your operating system and Media Players are up to date: our software relies on several components that are updated with your operating system (such as QuickTime on the Mac or DirectX on the PC).
You can download the latest version from our web site. Make sure you are running the latest version of the software: the version you received on the install CD may not be the last one available, it depends on your reseller's stock.If your software frequently crashes, here are the first things to check before investigating any further: Many things can go wrong on a computer and cause a software to crash, especially if you're working on the same computer that you use every day for surfing the Web, reading your e-mails etc. I'm experiencing frequent software crash, what can be the cause?
